Tri Indonesia partners with mCarbon to deploy next generation CLM platform in Indonesia
Tri Indonesia partners with mCarbon to deploy next generation CLM platform in Indonesia
The association will allow Tri Indonesia to digitally personalize consumer experience and maximize revenue streams across booming Indonesia market.
New Delhi& Indonesia, July 19, 2016: South Asia's leading technology solution provider, mCarbon today announced new partnership agreement with Hutchison 3 Indonesia (H3I) the holder of 3 (Tri) GSM Provider. Combining the compelling digital experiences driven by Tri and mCarbon’s analytics powered solution I-CLM, will enable Tri to augment customer experience through contextually relevant messaging across the entire customer journey.
ICLM is a comprehensive customer lifecycle management platform that provides acumen to the operators through mechanisms such as big data analytics and fulfillment. The platform has omni-channel interaction capabilities, which are directed towards increasing customer affinity. This end-to-end solution tailors engagement based on individual preferences that vary through the entire customer journey.
Announcing the launch of next gen CLM, Rajesh Razdan, Founder and CEO, mCarbon said “I am delighted that Tri has chosen mCarbon for this important initiative. The deployment of our solution will provide Tri, ways to establish a new level of customer loyalty through consistent customer experience across channels while maximizing monetization of digital channels. Through our partnership, we are confident to be able to provide a significant economic impact and bring a positive synergy to the brand’s further growth in Indonesia”
“We believe in this age of digital contiguity, it is imperative for us as service providers to deliver unmatched customer experiences,”saidRandeep Singh Sekhon, President DirectorTri Indonesia “Our association with mCarbon is a step towards our endeavor to enhance overall engagement with our customers with relevant and real time offerings based on personalised usage and have a step up towards overall customer experience”
mCarbon introduced Interactive Customer Lifecycle management platform for telcos to digitally personalize experience and generate revenue through multiple streams. The product is designed keeping in mind the enormity of the data generated as well as its dynamism. It is capable of providing a competitive advantage to the operators by profiling subscriber and evaluating the strategic insights that are aimed towards improving customer value.
About mCarbon
mCarbon is a leading mobile technology solution innovator providing robust telecom services that enhance usage, revenue and create superior customer engagement. Company’s flagship product(s); micro loan for talk time and data and dynamic end of call notification as part of the broader revenue management portfolio enables service providers to simplify and personalize customer experience. Established in 2008, mCarbon through its differentiated and proven services has been successful in monetizing the telecom realm while serving India and South Asia.
About Hutchison 3 Indonesia (H3I)
Hutchison 3 Indonesia (H3I) is Hutchison Asia Telecom’s Indonesian subsidiary, which commenced it’s operations back in 2007. H3I, under the brand 3 (Tri), has since then expanded it’s mobile broadband network in almost all populated areas of Indonesia across the 5 main islands of Java, Sumatra, Kalimantan, Sulawesi & Bali. H3I has 2G, 3G and 4G/LTE licenses and has rolled out utlra-modern network with close to 40,000 total BTS sites, covering 86% of the Indonesia’s population.
Since 2007, H3I has grown it’s business to empower 55.5m customers as of now, for all their digital connectivity needs. Most of 3 users are young generation & early adopters of digital era. H3I’s success is founded on commitment to innovation, leading edge mobile technology and trustworthy services, with a vision to make Indonesia a digital nation.
