ClickTable Brings you Hassle Free Table Reservations
Clicktable, debuts in online restaurant
reservation platform in India. It is an intuitive platform that helps diners avail
amazing dining offers at best restaurants in the city. Moreover, the platform
offers real-time reservation confirmation at many restaurants. The platform has
currently been launched in Delhi NCR. There are over 850 restaurants, bars and lounges available on the
platform.
Clicktable helps diner to find
great restaurants and make reservations just at a click! Also, the diner has an
option to avail amazing offers and deals offered by restaurants.The platform
also have a B2B product which runs in the restaurants to streamline their front
desk operations. It optimizes
management of reservations, wait-lists, guest data, and table allocation. The
consumer website and apps are integrated with the software that runs in the
restaurant and hence, table availability is available in real-time, thereby
facilitating instant confirmations as opposed to the traditional call-center
based model offered by other players.
Clicktable is venture of the 33
year old, Varun Gupta, a computer engineer from Purdue University, USA and an
MBA from Columbia University, New York. For the last 10 years, he has also
been involved in his family business – Kent RO Systems Ltd, the largest water
purifier brand in India. The idea clicked to him when he was repeatedly
denied a reservation because of unavailability at an award-winning restaurant
in South Delhi. Realizing that table availability should be more transparent
with prospective diners and finding that nothing like such existed in the
Indian market, he decided to do it himself. The perpetual hunt of a foodie to
dine at his desired restaurants is never ending. But nothing ruins a perfect
dining experience than having to wait to relish one’s favorite food simply because
the restaurant is full.
The restaurant industry has progressed at the
healthy pace in terms of technological advancements over the last few years.
However, one area that still requires some work is the front desk and customer
relationship management. The three key elements – reservations, waitlists and
guestbook are still being managed either manually or by old, irrelevant systems
in today’s time. This often results in a poor customer experience even when the
food and ambience is great.
It is here that, Clicktable
comes to the rescue. Clicktable aims
to streamline restaurant reservation process by removing the hassles of calling
restaurants for availability and reservation confirmation. Another feature that
makes Clicktable standout from other players is that only actual diners can
review restaurants on Clicktable platform, preventing bloggers and spammers
from creating artificial ratings.
The venture had earlier
launched the B2B product in 2015. Seeing an immense value in the product,
restaurants have responded positively since then. Many restaurants are using
their B2B product - “Empower App”, for easing the front desk operations.
Now,having considerablenumber
of restaurants on board, Clicktable has ventured into the consumer space to tap
on diners.
On
an aggressive expansion spree, the company is charting out its launch plans in major metros Including Mumbai, Bangalore, Hyderabad and Pune.
